5666bef Privacy Policy

1 Introduction & Scope of Application

5666bef (referred to as "we", "us", or "the platform") operates both a website and a mobile app, and this Privacy Policy applies to both. By registering, logging in, or using our platform in any way, you agree to this Privacy Policy.

This policy is drafted in line with Bangladesh's prevailing data protection regulations. We believe transparency is the foundation of trust, which is why 5666bef aims to keep you informed at every step — exactly what we do with your data and why.

• This policy applies to all information collected through the website, mobile app, and customer support channels.
• This policy does not apply to third-party sites or services.
• We do not knowingly collect personal data from individuals under the age of 18.

2 What Information We Collect

5666bef only collects information that is strictly necessary for delivering services, ensuring security, and meeting legal obligations. Below is a breakdown by data type:

3 How your data is used

5666bef uses your information solely for specific, legitimate purposes. The primary uses are outlined below:

• Account Management: For registration, login, password recovery, and KYC verification.
• Payment Processing: To securely process deposits and withdrawals.
• Customer Service: To address your questions and resolve any complaints.
• Security: To detect and prevent fraud, multiple accounts, and money laundering.
• Responsible Gaming: To identify problematic gambling patterns and provide the necessary support.
• Promotions: To inform you about applicable bonuses and offers (you can opt out of these notifications at any time).
• Legal Obligations: To comply with lawful requests from government or regulatory authorities.

4 How long is data retained

5666bef does not retain any information longer than necessary. Retention periods are determined based on the purpose of collection and applicable legal requirements:

• Active account: All data is retained for as long as the account remains active.
• Closed Accounts: Data is retained for up to 5 years after account closure for legal and regulatory purposes.
• Transaction Records: Retained for up to 7 years in accordance with anti-money laundering regulations.
• Cookie & Session Data: Typically deleted after the session ends or within a maximum of 30 days.
• Customer Service Records: Retained for up to 2 years after last contact.

Once the retention period expires, data is securely deleted or anonymised so it can no longer be linked to any individual.

5 Sharing Data with Third Parties

5666bef does not share your personal information under normal circumstances. However, limited data may be shared in the specific cases outlined below:

• Payment Providers: Only the necessary details to process transactions via Mobile Banking, Nagad, Rocket, and similar services.
• IT Service Providers: Hosting, security analysis, and related services under restricted contracts.
• Legal Authorities: Applicable data shared in response to a court order or lawful government request.
• Anti-Fraud Organizations: With industry networks for detecting fraudulent activity.

6 Cookie Policy

The 5666bef website and app use cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience.

• Essential Cookies: Used to maintain your login session and ensure security. These cannot be disabled.
• Functionality Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand which pages are most used. These cookies do not identify individuals.

You can disable non-essential cookies through your browser settings, though this may limit certain features. On your first visit, our cookie banner gives you the option to set your preferences.

7 Your Rights

5666bef believes you should have full control over your personal information. You may exercise the following rights:

• Right to access: Submit a request if you would like to know what information we hold about you.
• Right to rectification: You may request corrections if any of your information is inaccurate.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may object to certain uses of your information.
• Right to Portability: You may request a copy of your information in a readable format.
• Right to Opt Out of Marketing: You can opt out of promotional messages at any time.

8 Protection of Children & Minors

5666bef strictly prohibits access to its services by anyone under 18. We do not knowingly collect information from minors. Age is verified at registration, and additional verification may be requested in cases of suspicion.

If a parent or guardian discovers that their child or a minor under their care has created an account on our platform, please contact us immediately. We will close the account and delete all associated data without delay.

9 Security Measures

5666bef follows industry-leading standards to protect your information. Key features of our multi-layered security framework include:

• 256-bit SSL/TLS Encryption: Every data transmission is fully encrypted.
• Two-Factor Verification (2FA): An extra layer of security for logins and important transactions.
• Encrypted Database: Stored data is kept in encrypted form.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Unusual Activity Monitoring: 24/7 automated and manual monitoring system.
• Staff Training: All staff receive regular training on data protection.

That said, no online service can guarantee 100% security over the internet. Keep your password strong and never share it with anyone. If you notice any suspicious activity, contact our support team immediately.

10 Policy Changes & Contact

5666bef may update this Privacy Policy from time to time. For significant changes:

• An SMS notification will be sent to your registered mobile number.
• You will be notified of updates when you log in to the platform.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the platform after any changes takes effect constitutes your acceptance of the updated policy. Feel free to contact us with any questions or concerns.